Refund policy

Return & Refund Policy

Last updated: July 2026

1. EU Consumer Right of Withdrawal

If you are a consumer located in the European Union (EU), you have the right to withdraw from your purchase within 14 days without giving any reason.

1.1 Withdrawal Period

The withdrawal period will expire after 14 days from the day on which you (or a third party other than the carrier designated by you) acquire physical possession of the last goods.

1.2 How to Exercise Your Right of Withdrawal

You may exercise your right of withdrawal by:

  • Option 1 (Recommended): Log in to your customer account and initiate a return or cancellation request: https://account.bluefantasydecals.com

  • Option 2: Contact us via the contact details provided at the end of this policy and clearly state your decision to withdraw from this contract.

You are not required to provide any reason for your withdrawal, nor are you required to complete a feedback survey or contact customer support for approval before canceling.

1.3 Return Timeline

After you notify us of your decision to withdraw, you must return the goods to us within 14 days.

1.4 Return Shipping Costs

Return shipping costs are to be borne by the customer. If you chose a delivery method other than the cheapest standard delivery option, the additional cost will not be refunded.

1.5 Refund Details

If you withdraw from this contract, we will reimburse all payments you have made to us, including standard delivery costs (excluding any additional costs resulting from your choice of a non-standard delivery method).

We will make the reimbursement no later than 14 days from the day we receive your withdrawal notification. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever occurs first.

Reimbursement will be made to your original payment method.

2. Exceptions to the Right of Withdrawal

Under EU consumer law, the 14-day withdrawal right does not apply to the following types of goods:

2.1 Custom or Personalized Goods

Goods made to your specifications or clearly personalized — including but not limited to custom-printed stickers based on your uploaded artwork, stickers modified according to your design requests, and any products produced through our Custom Design Service — are exempt from the right of withdrawal.

Please note: If you purchase our Custom Design Service or custom printing service, once we begin production according to your specifications, you will no longer be able to exercise the right of withdrawal. Please carefully review all design proofs before confirming, as no changes can be made after approval.

2.2 Sealed Goods That Have Been Opened

Sealed goods that cannot be returned for health protection or hygiene reasons — once unsealed after delivery — are exempt from the right of withdrawal.

Please note: If your sticker products are shipped in sealed packaging, we cannot accept returns once the packaging has been opened.

3. Return Policy for Non-EU Customers

For customers outside the European Union, our return policy is as follows:

Custom or Personalized Goods: Not eligible for return.

Standard Goods (non-custom): Eligible for return within 30 days of delivery. Returned items must remain in their original, unused, and unopened condition. Return shipping costs are to be borne by the customer. We reserve the right to reject returns that do not meet this requirement.

4. Defective or Damaged Goods

If you receive goods with quality issues, printing errors, or shipping damage, please contact us within 48 hours of delivery and provide clear photo evidence of the issue.

We will review your case and, if verified, arrange for a free reprint or full refund at no cost to you.

4.1 Important Notes on Quality Claims

  • Color variations (due to inherent differences between RGB and CMYK color modes) do not constitute quality issues. Please refer to our "About Color Accuracy" section for details.

  • Minor imperfections that do not affect the overall functionality or appearance of the product may not qualify for a reprint or refund.

  • We reserve the right to request the return of defective items before issuing a refund or reprint.

5. Contact Us

If you have any questions about returns or refunds, please contact us:

  • Email: support@bluefantasyspace.com

  • Response Time: Within 24 hours (Monday–Friday)

  • Account Portal: https://account.bluefantasydecals.com

6. Compliance Notice

To comply with EU Directive 2023/2673 (effective June 19, 2026), we provide:

  • A clear and visible electronic withdrawal function on our website, allowing EU consumers to exercise their right of withdrawal with ease.

  • No requirement for customers to provide a reason or complete a survey to withdraw from a purchase.

  • Clear labeling of custom goods as exempt from the right of withdrawal at the point of order confirmation.

If you believe your withdrawal request has not been handled in accordance with applicable law, please contact us immediately so we can resolve the matter.

7. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this policy periodically for any updates.

Blue Fantasy Space — Stickers That Tell Your Story

 

退货退款政策

最后更新日期：2026年7月

一、欧盟消费者撤销权

如果您是欧盟（EU）地区的消费者，您有权在 14天内 无理由取消订单并退回商品。

1.1 撤销期限

撤销期将在您（或您指定的除承运人以外的第三方）实际占有最后一件商品之日起的 14天 后届满。

1.2 如何行使撤销权

您可以通过以下方式行使撤销权：

  • 方式一（推荐） ：登录您的客户账户发起退货或取消申请：https://account.bluefantasydecals.com

  • 方式二：通过本政策文末提供的联系方式联系我们，并明确声明您决定取消此合同。

您 无需提供任何理由 即可行使撤销权，也 无需完成调查问卷或联系客服审批 即可取消订单。

1.3 退货时限

在您通知我们您决定撤销合同后，您必须在 14天内 将商品退回给我们。

1.4 退货运费

退货运费由客户自行承担。 如果您选择了非最便宜的标准配送方式而产生的额外配送费用，该额外费用不予退还。

1.5 退款说明

如果您取消合同，我们将退还您支付给我们的所有款项，包括标准运费（您因选择非标准配送方式而产生的额外费用除外）。

我们将 不迟于收到您的撤销通知之日起的14天内 进行退款。我们可能会 扣留退款，直到我们收到退回的商品，或者您提供已退回商品的证据为止（以先发生者为准）。

退款将原路返回至您的支付账户。

二、撤销权的例外情况

根据欧盟消费者保护法，14天撤销权不适用 于以下类型的商品：

2.1 定制或个性化商品

根据您的规格定制或明显个性化的商品——包括但不限于基于您上传的图案定制的贴纸、根据您的设计要求修改的贴纸，以及通过我们的定制设计服务生产的任何产品——均不适用撤销权。

请注意：如果您购买了我们的定制设计服务或定制印刷服务，一旦我们按照您的规格开始生产，您将无法行使撤销权。请在确认设计稿前仔细核对所有内容，确认后将无法再做修改。

2.2 已拆封的密封商品

因健康保护或卫生原因无法退货的密封商品，一经拆封，不适用撤销权。

请注意：如果您的贴纸产品采用密封包装发货，一旦包装被拆开，我们将无法接受退货。

三、非欧盟客户的退货政策

对于欧盟以外的客户，我们的退货政策如下：

定制或个性化商品：不接受退货。

标准商品（非定制） ：可在收货后 30天内 申请退货。退回的商品须保持 原始、未使用、未拆封 状态。退货运费由客户承担。不符合此要求的退货申请，我们保留拒绝的权利。

四、商品质量问题

如果收到的商品存在 质量问题、印刷错误或运输损坏，请在签收后 48小时内 联系我们，并提供 清晰的照片证据。

我们将在核实后为您安排 免费重印 或 全额退款，不向您收取额外费用。

4.1 质量申诉重要说明

  • 色差问题（由于RGB与CMYK色彩模式的固有差异所致）不构成质量问题的范畴，请参考我们的《关于色差》说明。

  • 轻微瑕疵 若不影响产品的整体功能或外观，可能不符合重印或退款条件。

  • 我们保留在退款或重印前要求将缺陷商品退回的权利。

五、联系方式

如有任何关于退货退款的问题，请通过以下方式联系我们：

六、合规说明

为遵守欧盟指令2023/2673（自2026年6月19日起生效），我们提供：

  • 网站上 清晰可见的电子撤销功能，方便欧盟消费者行使撤销权。

  • 客户行使撤销权时，无需提供理由或完成调查问卷。

  • 在订单确认环节 清晰标注 定制商品不适用撤销权。

如果您认为您的撤销请求未按适用法律处理，请立即联系我们，我们将为您解决问题。

七、政策变更

我们保留随时更新或修改本退货退款政策的权利。变更将在发布至网站后立即生效。建议您定期查看本政策以了解最新内容。

Blue Fantasy Space — 用图案讲故事